Terms & Conditions of Sale

1. Settlement Terms. Accounts are strictly pro-forma with cleared funds required before orders are despatched.

2. Carriage is extra.

3. Risk and Title. The legal title in all goods supplied remains with us as long as there is any indebtedness in respect of any transaction whatsoever and whenever arising. The customer shall only be at liberty to sell the goods purchased from the Company prior to the passing of title on the understanding that if the customer does sell the goods then the customer will hold on trust for the Company so much of the proceeds of sale received by the customer under contracts which include any of the goods hereby sold either in their original or altered state as necessary to discharge payment in full to the Company.

4. Cancellation: under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days as a private individual (DSR does not apply to business contracts). The period of 7 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order. You must take reasonable care of the goods and not use them. You should return goods to us at our registered business address in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Cost of return carriage is at the sole expense of the customer unless the items have been supplied incorrectly or are faulty.

5. All prices quoted are subject to VAT.

6. Despatch/Delivery. Our acceptance of an order does not imply obligation to deliver on the date listed. It is an indication but not a guarantee. We shall not be liable to make good any loss or damage whether arising directly or indirectly out of delay in delivery. Goods are at Buyer’s risk from delivery.

We deliver to addresses both inside the UK and outside the UK although certain regions / addresses will be subject to a higher charge.

Please contact our sales office on 01249 822222 Monday to Friday 08:30 to 17:15 before placing your order or it will not be accepted.

If your parcel is being delivered by our Courier, it will require a signature on arrival. If you are not in they will attempt to deliver your parcel to one of your immediate neighbours. Also a card will be posted through your door to let you know which neighbour has it. Please note that a re-delivery charge will apply if more than 2 attempted deliveries takes place.

Some areas of the U.K. are subject to higher prices and longer delivery times because of their (relatively) remote locations. They are as follows:

The following postcodes:

AB30 - AB56, FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51 and 55-56, KA27, KA28, KW1-3, 5-14 and 15-17, PA20-48 and 60-78, PH18-26 and 30-44, ZE1-3

• Scilly Isles, Isle of Man, Channel Islands
• Scottish Highlands & Islands
• Northern Ireland

All areas outside of the British Isles will be subject to charge depending upon the address. Please contact our sales dept. to obtain a quotation for this before placing your order.

7. Shortages must be advised within three days receipt of goods otherwise we cannot accept claims.

8. Non-Delivery. We must be advised within seven days of receipt of invoice otherwise claims cannot be accepted.

9. Prices & Specifications. All quotations and specifications are subject to alteration and to withdrawal without notice. While every effort will be made to maintain prices as quoted, we can only accept orders at prices ruling at time of despatch. If the quantity ordered is less than that for which we quoted, we reserve the right to re-quote. All recommendations and specifications are given to the best of knowledge and ability, but we cannot accept any liability which may arise from their application.

10. Illustrations etc. All illustrations, drawings etc. accompanying or referred to in our quotations or contained in our catalogue, price lists, or advertisements must be regarded as approximate representations only except where otherwise specified and are not binding in detail unless stated so to be in our quotations. All weights, measurements, performance, capacities and other particulars of the goods stated by us are stated in good faith as being approximately correct, but do not form any part of the contract and shall not be made the basis of any claims against us. We reserve the right to withdraw, add to and alter any standard types in our range, and to alter the prices and terms thereof, and do not undertake to carry stock of obsolete parts for more than a limited period. We make no warranty for the suitability of a product for a particular purpose.

11. DEFECTIVE PRODUCTS. Any defective products should be returned to our factory together with your contact information. We will credit / repair or replace any products at our discretion, which we agree are defective, and not due to misuse nor due to wear and tear within six months from date of despatch. We will also credit the carriage costs incurred thereon. We cannot accept liability for any other expenses incurred by customers on such defective products or for any direct or consequential damage arising from such defect. Misuse i.e. utilization of wheels and castors for purpose other than specified as intended use is for example, but not limited to, if:

a) Wheels and castors are used with higher load capacities than those specified in the catalogue.
b) The objects are used on unsuitable, uneven floors.
c) The ambient temperatures are too high or too low.
d) The objects are moved by force with the wheels locked.
e) The objects are exposed to particularly aggressive substances.
f) The objects are subjected to improper rough impact and shock loads.
g) Foreign matter may intrude into the tyres.
h) Wheels and castors are used at excessive speeds.
i) Modifications not approved by the manufacturer.

12. All errors and omissions excepted.